Frecuently Asked Questions

This page answers the most common questions about Nowports, our services, and related topics. If you have a question that isn't answered here, please contact us

About Nowports

We are a freight forwarder for air, land (rail or truck), and maritime international shipments. In some countries, we offer additional services such as inventory financing, and we can connect our customers with suppliers that ensure cargo, customs brokers, and origin cargo inspections. We use emerging technologies to develop a platform where customers can track shipments, organize documents, and optimize processes.

We are the first and biggest digital freight forwarder in Latin America. In other words, we focus many efforts on developing efficient systems based on technology such as online documents, market insights, and dynamic routes. We also use FinTech to offer financial solutions to our active customers.

New customers work with an expert to design the best logistic solution for their freight needs, while our active clients can quote from our platform or contact their Sales Executive.

Although Nowports started in 2018, some experts have over 20 years of experience in shipping lines, carriers, and freight forwarders. Our founders knew about the logistics pain points and day-to-day activities before developing Nowports.

We opened our first office in Monterrey, Mexico, after an incubation process in San Francisco. We currently have offices in Mexico City, Santiago and Concepcion in Chile, Bogota and Medellin in Colombia, Montevideo in Uruguay, Lima in Peru, São Paulo in Brazil, Panama City, and Miami in the USA.

You can follow our social media, where we publish our most recent milestones.

About Nowports platform

Nowports platform is part of our added value as a digital freight forwarder. If you already have contract suppliers and only want to use the platform for monitoring, you can contact our team to analyze your needs.

The Nowports platform does not require additional installations, it can be accessed with Internet access from the most popular browsers. We also developed a mobile app so our active customers can access important information anytime. Our Customer Success team will accompany you while registering your company. You can download our iOS or Android apps if you are an active customer.

Our current customers can use the +Quote button in the platform or contact their Account Executive. New clients can share their logistics needs in the Contact section.

We have a Reports section that can be exported to Excel or Google Sheets.

You can ask your Sales Executive or Customer Success Member if you are already a customer. There is also a support section on the platform’s top-right menu.

About shipments

If the traffic of the product is legal, we can likely assist with its import or export.

The Nowports platform is most useful when you make periodic movements, so you can better use its reports and monitoring. However, there is no quote limit.

Nowports is not an insurance broker or insurer but has trusted business partners for this activity.

We can quote your cargo if you have the appropriate security form. Share your logistics needs in the Contact section.

We are not a Customs Brokerage, but we work with a vast team of brokers worldwide.

We quote by service, considering weight and size, but it’s subject to availability and country regulations.

It depends on the shipment and the carrier, we have managed to negotiate up to 30 days.

We have different financial solutions.

It depends on the route, but most probably yes.

Some of our suppliers offer that service. For the rest, we display an AI-based approximation.

Of course, our experts design a logistics solution adapted to your needs.

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