Privacy policy

I. Information we collect from you

We collect the information you provide, necessary to perform the contractual agreement between you and us and to meet our legal obligations:

• Account registration: email, first name, last name, phone, passwords, personal number, address.
• Communications, chats and messaging: when you communicate with us, we collect information about that communication and whatever you choose to provide (email, chats, purchase history, etc.).
• Payment information: financial information to facilitate payment processing, including your tax identification number.
• Sign-in: sign-in information when you access your account with authentication data.

II. Information we collect automatically

When you use our Site, we may collect information about how you act on it, the services you use and how you use them. This information is necessary to perform the contract, meet legal obligations and pursue our legitimate interest in improving the Site:

• Log and device data: IP addresses, browser type, operating system, date/time stamp, clickstream data.
• Tracking technologies and cookies: cookies, device ID, phone model, customer number and device operating system.
• Geolocation data: approximate location determined from data such as your IP address, to improve your experience.
• Usage information: we use Google Analytics to collect information about your interactions with the Site; Google places a persistent cookie in your browser to identify you as a unique user.

III. How we use your information

We process your information in accordance with general data-processing principles, for purposes including: identifying the user, creating an account, creating a trusted environment, producing statistics and analyzing the market, personalizing marketing, sending billing information, managing orders, contacting the user, improving services, ensuring data security and preventing fraud, complying with applicable laws, requesting feedback, publishing testimonials and providing support.

We will normally collect personal information only with your consent, when we need it to perform a contract with you, or when the processing serves our legitimate business interest.

IV. Direct marketing

We may use your contact details for direct marketing, personalized based on your preferences and the information you have given us. If you wish to withdraw your consent and stop receiving information from us, you can do so at any time by following the unsubscribe instructions in the email you received.

V. Cookies

We may update our Cookie Policy in the future; we will inform you by providing the new version. We recommend visiting our site periodically, where you will always find the latest version. More information at allaboutcookies.org.

VI. Minors' information and ARCO rights

You have the right to: (i) access the personal data we hold and know the details of its processing, (ii) rectify it if inaccurate or incomplete, (iii) cancel it when you consider it is not required for the stated purposes, is used for purposes you did not consent to, or the contractual relationship has ended, or (iv) object to its processing for specific purposes, as provided by law (the "ARCO rights").

This Site and our Services are not intended for people under 18. We do not knowingly collect or request information from minors, nor do we deliberately allow them to use our Site or Services.

VII. Sensitive information

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic, biometric or health data, or sexual orientation. Please do not send us sensitive data; contact us if you believe we might hold such information. We reserve the right to delete any information we consider may contain confidential data.

VIII. Payment information

To use our services we may request financial information to process payments: name, credit or debit card type, expiration date, billing address, certain digits of the card number and purchase details. The exact data varies by payment method.

IX. Third-party links

Our Site may contain links to other websites. Review their privacy policies to learn how they collect and use your personal data, as we do not control their practices.

X. Retention

We retain your personal information to provide you with services and as necessary to meet legal obligations, resolve disputes and enforce our agreements — no longer than you maintain your account, unless the law requires otherwise. If you would rather we not use your information, request its deletion and the closure of your account; we may still retain some information for tax, legal and audit obligations.

XI. Security

We have adopted physical, electronic and procedural security measures: encryption of communications and data, and continuous monitoring of systems for vulnerabilities and threats. We run rigorous penetration testing and operate a bug bounty program.

No transmission over the Internet is foolproof: we cannot guarantee the absolute invulnerability of information. For any security concern, write to cybersecurity-team@nowports.com.

XII. Your rights

• Access: you can access the personal information we collect at any time by contacting us.
• Rectification: you can correct, update or request the deletion of your personal information.
• Objection to processing: where processing is based on your consent, you can withdraw it at any time, without affecting the lawfulness of prior processing.
• File a complaint: with the National Data Protection Agency of your country of residence, although we recommend contacting us first for a direct resolution.
• Erasure: you can require the deletion of your data without undue delay on legitimate grounds (e.g., when it is no longer necessary or has been processed unlawfully).

XIII. Scope of this policy

This Policy applies only to the services offered by our Company, not to services of other companies or individuals, including products or sites shown in search results or sites linked from our Site.

XIV. Amendments

Our Policy may change from time to time. We will post any changes on our Site and, if significant, we may give more explicit notice (including an email notification).

XV. Acceptance of this policy

We assume that all users of this Site have read this document and agree with its contents. If you do not agree, please refrain from using our Site. Continued use implies acceptance of the revised Policy.

XVI. More information

If you have further questions about the data we collect or how we use it, contact us at admin@nowports.com.